Shipping is calculated prior to submitting your payment information and is based on order size, delivery address, and shipping service. After configuring your gift and message, add it to your cart and proceed to Checkout where you will be provided available shipping method choices and costs.

Orders placed by 5PM EST Monday through Friday will ship the same day, holidays excluded. Orders placed after 5PM EST on weekdays, holidays or weekends will ship the next business day.

If you selected a desired delivery date in the future we will ship your order in accordance with a timeline expected for the gift to arrive on or around the desired delivery date.

For standard UPS ground orders, the delivery timeline is 1-5 business days from the day the gift ships. The timeline depends on where your gift is being shipped, UPS ground transit times from our shipping location can be viewed on the map at this link.

For UPS Next Day Air and 2nd Day Air shipping your order will be delivered in one or two business days from the day it ships. This does not include Saturdays or Sundays.

Yes, we offer UPS Next Day Air (one business day from date of shipment) and 2nd Day Dair (two business days from date of shipment). Orders placed by 5PM EST Monday through Friday (holidays excluded) will ship the same day. Orders placed after 5PM EST, on weekends or holidays will ship the next business day.

If you place an order on Thursday via UPS 2nd Day Air before 5PM EST, or on Friday via UPS Next Day Air 5PM EST your order will likely be delivered the following Monday.

Express shipping costs depend on package size and delivery location. At checkout, you will be provided with options for express shipping and the associated costs.

Unfortunately, we cannot guarantee Saturday delivery as UPS does not widely offer Saturday delivery, although on occasion they will deliver on Saturday depending on the location and time of year.

If you place an order on Thursday via UPS 2nd Day Air before 5PM EST, or on Friday via UPS Next Day Air 5PM EST your order will likely be delivered the following Monday.

Because each of our baskets are custom built and sent with the message on handwritten notes, for orders being shipped to 5 or fewer separate addresses the easiest and most advisable way to place a separate order for each recipient. This ensures a streamlined checkout with the correct gift message and shipping address for each person.

For orders of 6 or more we can accommodate you with a single custom order and take your shipping address list for the order. Please call us at 303-381-0727 or email us at info@itsonlynaturalgifts.com and we’ll help you out!

We ship via UPS and do not advise shipping to hospitals, especially larger hospital facilities. This is because UPS is not allowed to deliver to the patients’ floors and must drop the package off the hospital’s central receiving area for supplies and business shipments. It is extremely unreliable that a package makes it from this area to a patient room in a timely manner.

When shipping a gift to someone in a hospital we suggest you send it to a family member or friend in the area who will be able to bring it to them.

Yes, we offer free local pick-up of orders at our location in Niwot, Colorado just outside of Boulder. At checkout, you will have the option to select free local pick-up. Once your gift is ready we will notify you and provide directions for our location. Pick-up hours are typically Mon-Fri from 9AM until 4PM MST.

We ship anywhere in the continental United States, and to Alaska and Hawaii by 2nd Day Air only. We also ship to APO and FPO military addresses and all US territories via the US Postal Service.

At this time due to the unreliable nature of and extensive cost of shipping internationally, we are not able to offer shipping to international locations.

We typically do not require a signature upon delivery. However, at our discretion there are instances when we may require a signature confirmation based on order value and/or delivery location. There are also instances when a delivery driver may decide to require a signature upon delivery, and we unfortunately have no control over this decision.

Unfortunately, we are not able to change the shipping address once the order has shipped. Please be sure to carefully review your order prior to placing it, as well as the order confirmation email. If a correction is needed please call us at 303-381-0727 during business hours, or email us at info@itsonlynatruralgifts.com after hours and we’ll be happy to correct the address prior to shipping.

Being in the gift business we understand the importance of having your gift arrive in a timely manner. That’s why our gift assembly team works hard to ensure your gift orders are custom built and shipped out quickly. We commit to shipping orders the same or next business day that the order is placed. Orders placed by 5PM EST Mon-Fri are shipped the same day (holidays excluded).

Although we always ship on time, occasionally delays related to weather, staffing issues, or lost packages with shipping carriers like UPS, USPS and FedEx do occur and are out of our control. You can track the status of your order with the tracking link that is emailed to you when it ships and is also available in your account. If your order is delayed and still not delivered within 8 days, please contact our customer service team at 303-381-0727 or info@itsonlynaturalgifts.com and we’ll assist you.

If something changes and you need to cancel your order, we can usually accommodate you AS LONG AS THE ORDER HAS NOT YET SHIPPED. Please call us at 303-381-0727 right away and we’ll see if a cancellation is possible. Please be advised that our order production to shipping process is very fluid and timing of cancellations is of the essence.

If an order has already shipped, we are unfortunately not able to offer a cancellation.

Because we are shipping gifts, we do not include and invoice with the shipments. The recipient will only see the handwritten note with your gift message.

If you need an invoice, one should be emailed to you as part of your order confirmation. You can also log in to your account and find an invoice in your order history.

Once we create a shipping label you should receive and email notification that your order has shipped, along with the tracking information. We won’t create a label until an order is ready to ship, however, the tracking link may not show updated information until UPS scans the package at their distribution center later that evening.

At times, the shipping notification emails get caught in junk mail or spam filters. You may also check the shipping status and tracking information by logging into your account, click the account icon in the upper right of this website.

Once we create a shipping label you should receive and email notification that your order has shipped, along with the tracking information. We won’t create a label until an order is ready to ship, however, the tracking link may not show updated information until UPS scans the package at their distribution center later that evening.

At times, the shipping notification emails get caught in junk mail or spam filters. You may also check the shipping status and tracking information by logging into your account, click the account icon in the upper right of this website.

Please have the recipient look around in their front and back yard, on any porch, or in the lobby or common area for an apartment or condominium. Also, please have them check with neighbors who may have inadvertently had it delivered to them or picked it up for them while it was sitting outside. In our experience, most of the time the package is hiding somewhere or shows up from a neighbor within a day if they check around.

If the package does show a delivery confirmation but can’t be located, unfortunately this is a rare situation that is outside of our control as loss or theft does occasionally happen. Unfortunately, in the event of a confirmed delivery for a lost or stolen package, we are unable to issue a refund or replacements. We recommend filing a carrier claim. If you would like to replace the gift, please contact us and we'll do our best to offer a discount on a replacement gift.

To create an account, go to the Login page at the Account icon link at the top of the website. There you will find a link to Create Account under the sign in button. Then simply follow the prompts to complete setting up your account.

Login to your account at the Account icon link at the top of the website. Once you have logged in you will be able to edit and add billing and shipping addresses, as well as view your order history.

Click the link to login to your account at the Account icon at the top of the website. On this page there will be a link for Forgot Password, click this link to re-set your password.

Login to your account at the Account icon link at the top of the website. Once you have logged in you will be able to view your order history and access the invoices.

We generally do not offer returns due to the food-based nature of our gift baskets. Also because every gift basket we ship is unique and thoughtfully hand-assembled according to the details of the order returns are generally not feasible. Our focus and attention are on ensuring your gift has the desired positive impact on the recipient. To that end, our goal is always 100% customer satisfaction and recipient delight. If you or the recipient has an issue with any of our gifts, please contact our friendly customer service department at 303-381-0727, and we’ll do our best to make things right.

If your gift is refused or returned to us, we will contact you to determine if re-shipping or re-stocking is appropriate. Restocking or additional shipping fees may be required, depending on the circumstances. If a refund is the appropriate resolution to a customer service issue, we will refund the original form of payment within 48 hours of resolution. We request that any issues be brought to our attention within 10 days of the shipment date for timely resolution.

To find a specific product you're looking for please click the Search icon magnifying glass at the top of the website. You can also use our navigation menus at the top of the website to browse specific categories. If you have any trouble locating a product, feel free to contact customer service at 303-381-0727 for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located at the top of the website, as well as in the drop-down menu on mobile devices. To see all available categories click the View All link in the main menu at the top of the website.

On the first page of the Checkout there is a field for a Discount code. Simply enter the code and hit apply. As long as the discount code is applicable and not expired, the appropriate discount will be taken off your purchase price.